CALL CENTER VIDEO API
Optimize Your Call Center Software By Integrating iotum’s Video Solutions Today
Seamlessly connect agents and customers within your existing application by integrating iotum Video API and SDK with minimum development time.
SOLUTIONS
SOLUTIONS
Remote Video Engagement
Be forward-facing with customers by showing them the actual human behind the brand. iotum’s superior video and voice technology make it frictionless to connect to customers for immediate feedback, and assistance. With zero downloads, inclusive support and troubleshooting carried out via screen share, live video annotation, closed captions, and much more, you can make instant connections in just one click.
Included:
- High-quality voice and video
- Live Video Annotation (Augmented Reality)
- Screen sharing
- Document sharing
- Multi-camera functionality
- Closed Caption and translation
Engagement Analytics
Track all customer and agent calls with recording and transcribing features from iotum. Let AI technology work behind the scenes to track positive and negative sentences and give an end score. Improve the customer experience by pulling out data and monitoring overall individual and agent performance.
Included:
- Recording
- Transcription
- Sentiment analysis
- Topic tags
- Scoring
Engagement Management
Provide customers with a smooth experience by offering them the option to connect over any channel and switch between them depending on their immediate needs. Schedule a future video service appointment, and send invitations and reminders to reduce wait time and absentee rates or offer to switch from a phone call to a video call with the click of a button, no downloads required.
Included:
- Scheduling
- Invitations and reminders (email and SMS)
- Switch from call to video with one click
- Click-to-connect with no downloads
- Waiting room
- Chat
Remote Video Engagement
Be forward-facing with customers by showing them the actual human behind the brand. iotum’s superior video and voice technology make it frictionless to connect to customers for immediate feedback, and assistance. With zero downloads, inclusive support and troubleshooting carried out via screen share, live video annotation, closed captions, and much more, you can make instant connections in just one click.
Included:
- High-quality voice and video
- Live Video Annotation (Augmented Reality)
- Screen sharing
- Document sharing
- Multi-camera functionality
- Closed Caption and translation
Engagement Analytics
Track all customer and agent calls with recording and transcribing features from iotum. Let AI technology work behind the scenes to track positive and negative sentences and give an end score. Improve the customer experience by pulling out data and monitoring overall individual and agent performance.
Included:
- Recording
- Transcription
- Sentiment analysis
- Topic tags
- Scoring
Engagement Management
Provide customers with a smooth experience by offering them the option to connect over any channel and switch between them depending on their immediate needs.
Schedule a future video service appointment, and send invitations and reminders to reduce wait time and absentee rates or offer to switch from a phone call to a video call with the click of a button, no downloads required.
Included:
- Scheduling
- Invitations and reminders (email and SMS)
- Switch from call to video with one click
- Click-to-connect with no downloads
- Waiting room
- Chat
USE CASES
USE CASES
Maintenance and Repair
Face-to-Face Customer Support
Retail, Quotes, and Sales
Service Training and Consultation
WORKFLOW
WORKFLOW
Iotum Centralizes The Customer Journey From Start To Finish
Start A Conversation
iotum provides multiple ways to open a conversation. Customers can engage immediately through booking technology, an online waiting room, or click-to-call.
- Book an appointment
- Join an online meeting
- Link-in to a voice or video call with customer support
Connect With Customers
Meet customers where they’re at. From an in-depth video chat webinar to upselling other products mid-call, you can reach anyone, anytime, anywhere on any device. Zero installs.
- High-quality Video and Audio for Call Centers
- In-call Annotation
- Recorded Transcription
- Screen Sharing
- Document and File Sharing
Record, Transcribe and Summarize
Experience total clarity and precision when customer support video chat sessions are recorded and transcribed for review, shared with customers, or used as part of a training module. Receive detailed analytics to view further customer insights, data, and feedback.
- Customer Service Video Chat and Voice Recordings
- Save to Cloud
- Live Annotation
USE CASE
See how iotum video API can be used for remote field service support agents.
BENEFITS
BENEFITS
Size Up Support And Return On Investment
Reduce overall costs with remote face-to-face engagement. Less time, less travel, more productivity.
- Increase revenue, decrease customer friction and meet your customer how they want to be met.
- Show customers there are humans behind the brand. Service is the new marketing and happier customers mean more sales.
- Analyze customer data to gain deep insights on how to increase close rates, and increase retention and CSAT score.
Create Heightened Customer Experiences
Live-video experiences provide customers the peace of mind of knowing that any of their challenges are met with care and presence. This includes complex and drawn-out contracts or highly detailed specifications.
Improve The Customer Journey
Add Upsells And Subscriptions
At the end of the interaction, whether video call or chat, share additional sales material, documents, and videos related to other services or upsells.
Keep Customers Happy And Loyal
Reinforcing customer relationships is what matters when it comes to reaching sales goals. Let iotum’s automation and video API for call and contact centers alleviate repetitive tasks like scheduling invites and reminders, and taking care of redundant admin jobs.
WHY IOTUM
WHY IOTUM
With iotum, you can deliver customized and personalized customer experiences that are flexible. Here’s how video and voice from iotum can ramp up your workflow:
- Want better retention? Offer your customer the entire package
- Save time and money on development and maintenance with a plug-and-play solution
- Little to no upfront costs or commitment
- Great OpEx rev share model
- Easy to implement – fewer resources and developers needed
- Standards-based, secure technology
BUILD IT
BUILD IT
BUILT FOR EASY INTEGRATION
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Our remote learning solutions are powered by WebRTC, Ruby on Rails, Python, and React. iotum’s REST API and Webhooks provide a leading-edge platform that is straightforward and enjoyable for clients and developers to engage with.
