Most service providers we talk to have already decided conversation intelligence matters. The open question is whether to build it. Getting a transcript and a summary is the easy part now. Everything after that, matching a call to the right customer and location, tuning alerts so a manager actually
The Communications Fraud Control Association put global telecom fraud losses at $41.82 billion in its 2025 Global Fraud Loss Survey. Very little of that came from anyone breaking encryption. It came from stolen credentials, misconfigured dial plans, and phone systems that were left reachable from th
As of October 2024, about a third of American workers whose jobs can be done from home say they work from home all the time, and 43% now keep a hybrid schedule, according to Pew Research Center’s five-year look back at how the pandemic reshaped US workplaces. The exact number matters less than
Four vendors now account for 53% of total UCaaS market revenue, according to research on UCaaS market share published in March 2026. If you resell voice, that number is the whole problem in one line. Your customers spend their working day inside an app, and the logo on that app is either yours or so
Almost every softphone support ticket arrives in the same shape. Somebody says the app “stopped working,” and what they actually mean is one of eight or nine specific failures, each with a different cause and a different fix. A missed call at 9am because the phone was asleep is not the s
Most calling problems are not calling problems. A reseller ships a perfectly good branded softphone, the audio is clean, the mobile app works, and three months later the customer’s sales manager is still asking why half the outbound calls never made it into the pipeline record. The phone worke
Searching for Acrobits alternatives that better fit your business communication needs? You’re not alone. Many businesses explore alternatives to Acrobits and find softphones with more competitive pricing, stronger mobile reliability, or better integration with the tools they already use. The V
Searching for softphone vs voip often creates confusion because you’re not comparing two competing technologies. Businesses that switch to softphones reduce phone costs by 60% by eliminating the need for expensive desk phone hardware. Here’s what’s happening: VoIP is the underlying
Softphone integration is revolutionizing how businesses communicate. VoIP is now used by 79% of organizations, and connecting your VoIP softphone to existing business tools taps into the full potential of productivity gains. Salesforce integration allows direct calling from your CRM and continuous c
How much does it cost to develop a softphone? You might be surprised to learn that 70% of in-house software projects fail. Building a VoIP mobile app can take anywhere from 3 to 9 months. The softphone development cost involves much more than just hiring developers. You’re looking at infrastru
You get complete control over your communication platform when you learn to develop a softphone. Imagine your own branded solution that handles voice, video and text calls without monthly provider fees. 79% of organizations now have VoIP in place. That means people just need more voip softphone solu
Why invest thousands in desk phones when a business softphone delivers the same functionality at a fraction of the cost? Softphones are internet-based phone systems that work on any connected device and eliminate the need for expensive hardware. They are budget-friendly and flexible with advanced fe
Americans have embraced telehealth services, with over 90% using them in 2022. The momentum keeps building. Telemedicine technologies show a remarkable 16.5% CAGR and experts project the market to reach $82 billion by 2028. Patients now wait an average of 26 days for physician appointments, making d
Your virtual healthcare solution’s success depends heavily on the telehealth video integration SDK you choose. The right technology partner means better patient care – it’s that simple. The healthcare industry has seen remarkable growth in telehealth adoption. Providers now use it
Telehealth API features have reshaped healthcare delivery since the pandemic began. Healthcare practices with early telehealth adoption showed 3x higher likelihood of returning to pre-COVID visit volumes. Telehealth users worldwide reached 116 million in 2024, and experts project this number to grow
You might be surprised to learn that video conferencing APIs come with 10,000 free minutes each month to meet your video API pricing needs. This free allowance lets businesses try out solutions before they commit to paid plans. Smart video call API pricing choices can save you money when you impleme
The API gateway market grows faster each year. Experts predict annual spending will reach USD 17 billion by 2029. Your choice between self-hosted and managed video APIs can affect your organization’s performance, security, and profits. Self-hosted video APIs let you retain control of your data
Choosing the right video conferencing API for your app feels like navigating through technical jargon and cookie-cutter promises. My tests of dozens of options revealed something surprising – these platforms are vastly different from each other. The search for the perfect video conferencing SD
Think about the last time one of your customers tried to schedule a video call. They probably opened a booking link from a third-party app. Sent it through an email. Their guest picked a time. A calendar invite went out — but the video link came from somewhere else entirely. Maybe they had to manu
TORONTO, July 9th, 2026 — iotum, a leading Canadian Communications Platform as a Service (CPaaS) provider, today announced the general availability of the iotum Calendar Booking Page, a fully whitelabeled scheduling tool that integrates seamlessly with iotum’s existing video, audio, and real-tim