Top Softphone Features to Look For (Buyer’s Checklist)
Four vendors now account for 53% of total UCaaS market revenue, according to research on UCaaS market share published in March 2026. If you resell voice, that number is the whole problem in one line. Your customers spend their working day inside an app, and the logo on that app is either yours or somebody […]
Troubleshooting Common Softphone Issues
Almost every softphone support ticket arrives in the same shape. Somebody says the app “stopped working,” and what they actually mean is one of eight or nine specific failures, each with a different cause and a different fix. A missed call at 9am because the phone was asleep is not the same problem as a […]
How to Integrate a Softphone With Your CRM
Most calling problems are not calling problems. A reseller ships a perfectly good branded softphone, the audio is clean, the mobile app works, and three months later the customer’s sales manager is still asking why half the outbound calls never made it into the pipeline record. The phone worked. The connection to the system of […]