Hands-free video that connects experts to field technicians for expedited coaching through repairs, inspections, and consultations.
High-quality voice and video
Live Video Annotation (Augmented Reality)
Screen Sharing
Document Sharing
Multi-camera functionality
Closed Caption and translation
Remain at the forefront of what’s happening in different locations and workplaces using reliable technology to track data and metrics. Plus, you can determine the tone and emotional temperature of the meeting for better tracking, and course correction using sentiment analysis. With real-time data available at your fingertips, you can easily detect, diagnose and dive in. Included:
Recording
Transcription
Sentiment analysis
Topic tags
Scoring
Set field workers up for success using video and voice that’s not only crystal clear to see and understand, but also provides the framework for multiple jobs to be streamlined and co-exist across different locations and workplaces. Use iotum’s Team Messaging for dynamic and centralized communication that brings everyone onto the same channel. Experience true collaboration over a virtual space that provides instant connection.
Management
Scheduling
Invitations and reminders (email and SMS)
Switch from call to video with one click
Click-to-connect with no downloads
Waiting room
Chat
Make remote contact in the case of an emergency or remote disaster wherever you are. Video in a professional for immediate care and connection.
Intelligent algorithms decode and remeasure the available bandwidth to provide the best resolution possible. Specific network conditions are adjusted with adaptive video resolution technology for a smooth user experience.
Annotation tools, multi-angle cameras, and collaborative conferencing features deliver a detailed, interactive learning experience. Trainees and customers can follow precise demonstrations or fix issues independently, while tools like Speaker Spotlight and Gallery View connect multiple experts to share insights and deepen understanding.
Every industry has different needs, but they all share one goal: connecting people. The iotum Communicator delivers a modern, human-centric experience — flexible enough for your PBX, powerful enough for enterprise, and branded to feel unmistakably yours.
Inspect the quality of a product or make a service call when you video into view. Examine, diagnose and resolve issues from any device.
Provide high-end training and consultation sessions for both detailed “hands-on” and theoretic knowledge transmission.
Host franchise discovery days or take stakeholders on a tour of the site with integrated technology that feels like the next best thing to being there in person.
iotum’s live video and voice allow for immediate presence and viewing. Secure new business with accurate estimates made on the spot without a site visit. Reduce travel costs, too.
Solve customer problems and snafus in minutes – from anywhere – when experts and support specialists can video in to see exactly what’s going on and offer instruction.
Perform compliance reviews and safety checks without the need for travel. Auditors can join live to verify standards, capture findings, and ensure every location meets requirements in real time.
One-Link Access
Send a single secure link to connect customers or field agents — no app downloads, no sign-ins, just instant service.
HD Video with Network Adaptability
Enjoy smooth, high-quality video even in low-bandwidth environments, ensuring uninterrupted remote support in the field.
Visual Annotations
Draw, highlight, or mark up live video feeds to guide on-site technicians step by step.
Multi-Participant Support
Bring in experts or supervisors into the same live session to collaborate and resolve issues faster.
Session Recording & Reports
Automatically record sessions and generate summaries for compliance, training, and quality assurance.
iotum bridges the gap between sender and receiver. Enable fast, expert-led remote coaching with hands-free video technology that drives results across industrie.
Cut travel expenses by up to 80%. Conduct inspections, training, and consultations remotely without sacrificing quality or connection.
Reduce troubleshooting time by up to 33%. Resolve issues instantly with live video support from your experts.
Eliminate unnecessary trips and boost your closing rate by 5x. Every interaction becomes faster, smarter, and more efficient with Iotum.
The iotum’s HIPAA compliant API for video conferences, messaging and chats is built to integrate easily into existing solutions. Let’s see how we can help you.