Seamlessly connect agents and customers within your existing application by integrating iotum Video API and SDK with minimum development time
Be forward-facing with customers by showing them the actual human behind the brand. iotum’s superior video and voice technology make it frictionless to connect to customers for immediate feedback, and assistance. With zero downloads, inclusive support and troubleshooting carried out via screen share, live video annotation, closed captions, and much more, you can make instant connections in just one click.
High-quality voice and video
Live Video Annotation (Augmented Reality)
Screen sharing
Document sharing
Multi-camera functionality
Track all customer and agent calls with recording and transcribing features from iotum. Let AI technology work behind the scenes to track positive and negative sentences and give an end score. Improve the customer experience by pulling out data and monitoring overall individual and agent performance.
Recording
Transcription
Sentiment analysis
Topic tags
Scoring
Provide customers with a smooth experience by offering them the option to connect over any channel and switch between them depending on their immediate needs. Schedule a future video service appointment, and send invitations and reminders to reduce wait time and absentee rates or offer to switch from a phone call to a video call with the click of a button, no downloads required.
Scheduling
Invitations and reminders (email and SMS)
Switch from call to video with one click
Click-to-connect with no downloads
Waiting room
Chat
iotum provides the thrill and exhilaration that comes from gaming live with video and gaming chat API solutions.
Live-video experiences provide customers the peace of mind of knowing that any of their challenges are met with care and presence. This includes complex and drawn-out contracts or highly detailed specifications.
Frictionless switching between chat conversations and video calls during customer service calls enables customers to feel taken care of and allows agents to respond immediately. Initiation is lightning-quick when there’s no scheduling required.
Reinforcing customer relationships is what matters when it comes to reaching sales goals. Let iotum’s automation and video API for call and contact centers alleviate repetitive tasks like scheduling invites and reminders, and taking care of redundant admin jobs.
Get to the root of the problem using video and voice for immediate feedback, check-ins, and follow-ups. Use video annotation to provide detailed feedback when something isn’t working or when a specialist might be required.
Give employees the easy-to-use and intuitive technology they need to be high performers and make customers feel seen and understood.
Flawless call center API fits in with your current CRM, calendar, UI, CX, and more so all customer information, retail quotes, chats, sales notes, and details are synched up and centralized.
Empower agents to upskill with virtual learning and consultations from anywhere at any time with online tutorials and webinars.
Web-based, simple telehealth video conferencing API and SDK means minimal development for your team.
ReactNative, Native Mobile SDKs make mobile integration quick, easy, and powerful.
HIPAA compliant video conferencing API. WebRTC standards-based security built-in. No offshore development. Hosted on AWS, DigitalOcean.
Customers rely on video to make purchasing choices and feel confident using your product. Transform your offering without having to invest a lot of time, money, and resources with iotum’s ready-to-go, all-in-one video and voice solution. The future is video. Let iotum show you what’s next.Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
The iotum’s HIPAA compliant API for video conferences, messaging and chats is built to integrate easily into existing solutions. Let’s see how we can help you.